PRIVACY & COOKIE POLICY

WHO WE ARE

Misneach Recordings is a trading name of Misneach Holdings Ltd, registered in England and Wales, company number 14133508. Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. We are the data controller for personal information collected through this website. Contact: info@misneachrecordings.com

WHAT WE COLLECT

When you visit the site, we automatically collect information about your device, such as your browser, IP address and time zone, the pages you view and how you found the site. We do this using cookies, log files and similar technologies. When you buy from us, subscribe or contact us, we collect your name, email address, billing and delivery address, phone number, order and subscription history, and any messages you send us. Payments are processed by Stripe and PayPal, and we never see or store your full card details.

HOW WE USE IT

We use your information to process and deliver orders, manage subscriptions and give access to paid content, send confirmations, receipts and invoices, reply to your messages, check orders for fraud, improve our website, and send you release news if you have opted in.

LEGAL BASIS

We use your information to fulfil our contract with you (orders and subscriptions), to meet legal obligations (such as tax records), for our legitimate business interests (running and improving the site and preventing fraud), and with your consent (marketing emails and non-essential cookies). You can withdraw your consent at any time.

WHO WE SHARE IT WITH

We only share information with services that help us run the business: our website platform (Wix), our payment providers (Stripe and PayPal), delivery services such as Royal Mail, our email provider and our accountants. We use Google Analytics to understand how visitors use the site, and you can opt out at tools.google.com/dlpage/gaoptout. Some providers may process data outside the UK, with appropriate safeguards in place. We may also share information where the law requires it. We never sell your personal information.

We use essential cookies to make the site work and, with your consent, analytics cookies. You can change your choices at any time through our cookie banner or your browser settings. To find out more about cookies, visit www.allaboutcookies.org.

HOW LONG WE KEEP IT

We keep order and payment records for 6 years, as UK tax law requires. We keep marketing details until you unsubscribe, and any other information only for as long as we need it.

YOUR RIGHTS

Under UK GDPR, you have the right to access your personal information, to have it corrected or deleted, to restrict or object to how we use it, to get a copy to take elsewhere, and to withdraw your consent. To make a request, email info@misneachrecordings.com We will reply within one month.

COMPLAINTS

If you’re unhappy with how we handle your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

CHANGES
We may update this policy from time to time. The latest version will always be on this page.